Subscriptions & benefit passes

Recurring subscriptions and time-limited benefit passes, configured under your brand.

Two models

One system – two ways to drive loyalty

Subscriptions your drivers know from the big charging apps, under your brand: a base fee with a lower kWh price, tiered tariffs or discounts for longer commitments. Benefit passes with a fixed duration cover one-off campaigns in the same system.

Subscriptions

  • From a simple monthly plan with a kWh discount to tiered tariffs.
  • Billing and benefits run on separate clocks, e.g. pay monthly, receive balance weekly.
  • Unused balance expires at period end (refill) or keeps building (stack).
  • Discounts on charging sessions and free unlocks for the whole subscription.

Benefit passes

  • Pay once; the duration starts with the purchase.
  • Balance, discounts and free unlocks for the whole duration.
  • Valid only at the sites you release.
  • For campaigns and day or month passes, no subscription needed.

Overview

Subscriptions and benefit passes at a glance

The subscription separates billing from benefits. The benefit pass covers one-off campaigns.

Billing and benefits on separate clocks

Subscription

Typical customer segments (schematic)

Casual & entrylower base fee
Commutersbalanced profile
Power users & fleetslowest kWh price

Entry, commuter or power-user tariff: you build your own offers, under your brand.

You decide separately when customers are billed and when new benefits such as balance are granted. Several subscription intervals fit into one billing period.

RefillStack

Refill resets the balance at period end. Stack keeps unused balance.

One payment, fixed duration

Benefit pass

The add-on to the subscription for time-limited campaigns.

Pay once, then use discounts, balance and free unlocks for a fixed duration from purchase.

Locations

Subscriptions and benefit passes are available only at selected sites.

Discount & unlocks

Percentage discount and free unlocks during the valid period.

Balance

Balance per period or pass – depending on mode.

Configuration

Settings in the eMSP backend

You manage every setting yourself in the eMSP backend. The most important ones:

Information & availability

App copy, status (active/inactive) and the sites where the offer can be booked.

Billing period & subscription interval

Set billing period and subscription interval separately, each from daily to yearly. For example bill monthly and grant balance weekly.

Balance mode (refill & stack)

Refill: unused balance expires at period end. Stack: it is kept and accumulates.

Discounts & free unlocks

Percentage discount on charging sessions and free unlocks, per subscription interval or for the whole pass duration.

Pass-specific

Duration and one-time price including the tax rate of the usage region. Optionally, benefits end once the pass balance is used up.

FAQs

Frequently Asked Questions

Answers on subscriptions, passes, balance and setup in the eMSP backend.

Where do I configure subscriptions and benefit passes?

In the OB7 eMSP backend—via self-service, without opening tickets with us. The settings summarized on this page are the same ones you adjust there for charge points, charge point groups, users, and user groups.

Can I model typical subscription patterns from public charging?

Yes. Typical building blocks such as a base fee with a lower kWh price, tiered tariffs by usage, discounts for longer commitment or annual billing and special terms for existing customers can be modelled in OB7 and explained in your app.

Which intervals can I set for billing and the subscription?

Daily, weekly, monthly, quarterly, or yearly—for the billing period and the subscription interval independently. For example you can bill monthly and grant benefits such as balance weekly.

What is the difference between the billing period and the subscription interval?

The billing period is when the recurring fee is due. The subscription interval is how often benefits such as balance are granted. They can differ; several subscription intervals can fall inside one billing period. The subscription interval cannot be longer than the billing period.

What is the difference between refill and stack for balance?

Refill: at the end of each subscription interval balance is refreshed and unused amount expires. Stack: new balance each interval keeps accumulating without expiring. More about wallet & balance

How does billing work for a subscription?

Each time your chosen billing period ends, the fee is charged using the tax rate and currency for the customer’s usage region. That is independent of how many subscription intervals and benefits run in the same window.

Can end customers switch between subscriptions and benefit passes?

Yes, if you allow it. You define whether a switch applies immediately or at the next billing period.

When should I use a subscription versus a benefit pass?

Subscriptions suit recurring fees and benefits each subscription interval. A pass uses a one-time fee and a fixed duration after purchase—ideal for promotions, short commitment, or without subscription commitment.

What can I configure on a benefit pass?

One-time fee, duration after purchase confirmation, balance, discount, and free unlocks for the pass window, app copy, and site scoping. Optionally discounts and free unlocks end when pass balance runs out.

Can I limit subscriptions and passes to specific usage regions?

Yes. You define the usage regions—only customers in those regions see the offer in the app.

Can I offer trials or special terms for business customers?

Trials and introductory pricing are possible where your configuration for subscriptions and benefit passes supports them. For business and B2B you can define separate commercial terms, discounts, and invoicing rules. More about promo & registration codes

How do customers cancel a subscription?

Via the app if you allow cancellation there. You set notice periods and whether the subscription runs until the end of the paid period.

Who can purchase subscriptions and benefit passes?

Only registered end customers. Subscriptions and benefit passes can be purchased only with a customer account in your app.