How do customers top up their balance?
Customers can top up their wallet via credit card, PayPal, Apple Pay, or bank transfer. Automatic top-up when falling below a minimum balance is possible.
Wallet & Credits
Reward your customers with credits through marketing campaigns, incentives, or customer service goodwill – all managed in a digital wallet.
Wallet & Credits
Reward your customers with credits through marketing campaigns, incentives, or customer service goodwill – all managed in a digital wallet.
Contact usFAQs
Frequently Asked Questions
Everything about wallet and credits – from top-up to payout.
Does unused balance expire?
You decide: Balance can be valid indefinitely or expire after a defined period. Customers are notified in advance.
Can customers get their balance paid out?
Optionally, you can enable payouts. The amount is transferred to the stored bank account, minus any fees.
How do bonus credits work?
You can award bonus credits for promotions (e.g., 10% extra when topping up over €50). Bonus credits can have separate expiration rules.
Can companies top up balance for employees?
Yes, company accounts can centrally distribute balance to employee wallets. Budget limits and reporting are included.
Is the balance updated in real-time?
Yes, balance changes are displayed immediately. Customers see their current balance at any time in the app.