Subscriptions
Through recurring subscriptions, you can regularly credit your customers' accounts, for example, as a monthly inclusive volume. You decide whether unused credit expires (Refill) or rolls over (Stack).
Wallet & Balance
Centralized balance management for your end customers: The wallet clearly bundles credit from subscriptions, benefit passes, and promo codes in one place.
Customer Retention
Transparency for your drivers
In your white-label app, end customers can view their current balance and its origin at any time. Whether from an active subscription, a purchased benefit pass, a promo code, or a goodwill credit – every transaction is transparently displayed with a description, remaining value, and expiration date.
How is the wallet filled?
End customers have various options to top up their wallet or receive credit – driven by the offers you provide as an operator.
Benefit Passes
With benefit passes, you offer credit packages for a one-time payment. These passes have a fixed duration and are ideal for limited-time promotions or holiday offers.
Promo Codes
Use promo codes for marketing campaigns. Redeemed codes instantly unlock new credit or exclusive benefits for drivers.
Registration & Goodwill
Reward new customers with starting credit via registration codes, or use the wallet for straightforward goodwill credits from your support team.
Seamless payment at the charging station
The system does the thinking for your customers: Available credit is automatically prioritized during charging sessions. If the credit is insufficient, the remaining amount is seamlessly billed via the stored payment method.
- Credit is fully automatically deducted as soon as an eligible charging session starts.
- The system intelligently uses the amounts with the earliest expiration date first to prevent them from expiring.
- Expired amounts are automatically removed from the view, ensuring the app always displays the currently usable balance.
FAQs
Frequently asked questions
Important answers regarding wallet and balance management.
What exactly do end customers see in the wallet?
Drivers see their total available credit broken down by origin (e.g., subscription, benefit pass, or promo code). The remaining value and the respective expiration date are transparently displayed for each entry.
Is the credit automatically used when charging?
Yes, the system always uses the users' available credit first. Only if the amount is insufficient for the charging session will the rest be billed via the regular, stored payment method.
Can credit expire?
This depends on your configurations. For subscriptions, you can choose between 'Refill' (credit expires at the end of the period) and 'Stack' (credit rolls over). For benefit passes and promo codes, you can define fixed expiration dates.
Is the credit transferable to other drivers?
No, the credit is strictly tied to the respective registered customer account and cannot be transferred to other users.
In what order is the credit consumed?
The system works in a customer-friendly way: It automatically deducts the credit amounts that would expire earliest first (First-Expire-First-Out).
Is the wallet also available for ad-hoc charging?
No, wallet and credit functions are exclusive customer retention benefits and require a registered customer account in your driver app. These functions do not apply to spontaneous ad-hoc charging (without registration).